FAQ

Q: Sample FAQ Question

Sample FAQ Answer


Privacy & Security

Q: Service Providers

We use other third parties to provide credit card processing, shipping orders on our site. When you make a purchase we will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Q: Security

Security is our number one priority. All on-line transactions are sent through secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees/payment processors will process the payment to make sure your information is handled with the utmost level of security.

Q: Safe shopping guarantee / Fair credit billing act:

Under the fair credit billing act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You must be at least 18 years old to use the Site or the Services

Q: Privacy Policy Changes

From time to time, we may change this Privacy Policy. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the Revision Date shown in the revised Privacy Policy. Your continued use of our Site or Services constitutes your consent to the revised Privacy Policy.

Q: Privacy

FamilyCarGear.com and its owner Polglobe LLC (“FamilyCarGear”) does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties without your consent. We are committed to protecting our customers' privacy. The information we collect is used to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us correct issues, refine the design and layout of the store. In order to serve you best, credit card transactions are handled by a reputable third-party banking institution or payment services. Once these institutions authorize your credit card, we begin processing your order. The banking institution and payment services we do business with are under strict obligation to keep your personal information private. FamilyCarGear is not responsible for third party rules and regulations and your decision to use them equals your consent to all rules and regulation governing these payment processing institutions. In addition, we also work with other third parties that perform various vital functions on our behalf. Such functions include shipping and delivering of packages, fulfilling orders, et cetera. These third parties will have access to personal information as required for them to carry out these functions on our behalf. They are also under strict obligation to keep your personal information private. If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Password and Account Security

You may create your own account on the Site by completing the online registration process on the Site. In doing so, you must provide us with correct and complete registration information, and update it if this information changes. Following registration, we will create an account for you and assign you, or allow you to select, a password. You must keep your password confidential. You will be responsible for all use of your password, including, without limitation, any use by any unauthorized third party. You must notify us immediately if you believe your password may be used by any unauthorized person or entity. For security purposes, we recommend you change your password often. Under no circumstance should you respond to a request for your password. Our employees will never ask for your password. You must notify us immediately if you receive such a request. We reserve the right to suspend or terminate your use of the Site if we believe that your password is being used without permission or otherwise in a manner that may disrupt the Site.

Q: Our Security Practices

FamilyCarGear recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Q: Intellectual Property

FamilyCarGear respects the intellectual property of others, and we ask our users to do the same. FamilyCarGear has no responsibility for content on other websites that you may access when using FamilyCarGear Services. Material available on or through other websites may be protected by copyright and the intellectual property laws of the United States and/or other countries. The terms of use of those websites, and not FamilyCarGearTerms of Service, govern your use of that material. This Site and all its Contents are intended solely for commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Q: Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at service @FamilyCarGear.com We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce all of our agreements.

Shipping & Returns

Q: Taxes, Duties and Custom Fees:

The customer is responsible for all duties, taxes and customs clearance fees. Actual shipping charges may vary after actual charges have been accrued by shipping provider. FamilyCarGear retains the right to bill any additional charges incurred by the shipping provider and by ordering from us you authorize these additional charges.

Q: Risk of loss

FamilyCarGear will arrange for shipment of ordered product(s) to the customer, free on board (f.o.b.) Shipping point, meaning title to the product(s) and risk of loss passes to the customer upon delivery to the carrier. FamilyCarGear will advise customer of estimated shipping dates, but FamilyCarGear will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of god or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. Any package without return authorization will not be accepted. Each item must have its own return authorization. For our security your new item will not be shipped until the part is received back or confirmed to be in the return shipping companies possession. Also, refunds and credits will not be applied to your card until products are received back and deemed in resalable condition.

Q: Orders, Shipping & Returns

All orders from FamilyCarGear.com and its owner Polglobe LLC (“FamilyCarGear”) need 24­-36 hours of processing time. We do not ship internationally. Orders to Puerto Rico, Hawaii and Alaska will incur additional shipping charge. Make arrangements before placing the order. All shipments are ground unless noted otherwise. All orders shipped within Michigan will be charged state sales tax. Free Shipping is available only within the Continental United States and excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. FamilyCarGear reserves the right to refuse an order based on destination or any other reason. We reserve the right not to provide the Site or Services to any user. We also reserve the right to terminate any user's right to access the Site or Services at any time, in our discretion. If you violate any of Terms/Rules/Regulations, your permission to use the Site and Services automatically terminates. FamilyCarGear is not responsible for any items that become missing after Fedex delivers them if insurance is not purchased on the delivery. We accept all major credit cards and debit cards including: MasterCard, VISA, DISCOVER, American Express. We accept PayPal also.

Q: Order cancellation and change

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply use Contact Us form to request an order cancellation. You will receive a credit for the full amount in the same format you have used to pay for items in approximately 1­2 business days. You may request a change to your order provided the order has not already been charged to your account and shipped.

Q: Money back guarantee/refund policy

All merchandise unless otherwise indicated may be returned within 30 days from the original delivery date for a refund. A return authorization number (RMA) is required for all returns. Use Contact Us form for that purpose. Once issued, RMA numbers are valid for 30 days within which return products must be received by FamilyCarGear. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. After 30 days, all returns must be handled by the manufacturer or warranty provider. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment which must be resolved with the shipping company unless the return is related to an item that was sent defective right from the manufacturer. In this case separate arrangement will be made. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees that all returned products will be 100% complete, in re­saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, FamilyCarGear’s return procedure will be breached and FamilyCarGear may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). A 15% restocking fee applies. These terms apply to all refunds. Customers must inform FamilyCarGear of any order discrepancy within 5 days from the delivery date so that we may investigate and resolve the situation accordingly. It is the customer’s responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with the shipping company. Please inspect the items and contact us as soon as possible if you have damage. Providing pictures of defects or issues you are having in installation can make the return process smoother, quicker, and easier for everyone. Returned items must be in resalable condition and in the original box and packaging. No item will be returned if it has been installed, deformed, painted, drilled, not in original packing, etc..., or not in resalable condition. This will be determined by FamilyCarGear. FamilyCarGear reserves the right to deny any return. Items being returned that have been special ordered or drop shipped directly from the manufacturer (you will be notified) may not be returnable or be subject to the manufacturer's return policies.

Q: Backorders

FamilyCarGear does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An email will also be sent to you to alert you of the situation.